Which of the Following Kano Model Requirements Has the Greatest

question 21

Multiple Choice

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?

• A)must-be requirements
• B)one-dimensional requirements
• C)attractive requirements
• D)indifferent requirements

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Definitions:

Decision Confidence

The level of sureness an individual or group has regarding the choices they make, often impacting the decisiveness of their actions.

Reliable Information

Information that is accurate, verified, and trustworthy, enabling informed decision-making.

Condition of Risk

The presence of uncertainty regarding the outcome of an action or decision, potentially influencing the achievement of organizational or personal goals.

Interdisciplinary Input

Interdisciplinary input involves the integration of knowledge and methods from different disciplines to solve complex problems, fostering innovation and comprehensive understanding.