A Tool Used to Distinguish Between Five Types of Product

question 47

Multiple Choice

A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines

• A)TMAP.
• B)QFD.
• C)Kano model.
• D)Pareto chart.

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Definitions:

Indorsement

The act of signing one's name on the back of a check or other negotiable instrument for the purpose of transferring ownership or providing authorization.

Holder

An individual or entity that possesses a legal or financial instrument, such as a check or bond.

Ordinary Care

A legal standard requiring individuals to exercise the level of care that a reasonably prudent person would in similar circumstances, aiming to avoid harm to others.

Impostor Rule

A legal principle that protects persons who, in good faith, pay or act upon the instructions of someone falsely purporting to represent another.