Which of the Following Kano Model Requirements Suggests That Customer

question 55

Multiple Choice

Which of the following Kano Model requirements suggests that customer satisfaction is proportional to the level of fulfillment?

• A)must-be requirements
• B)one-dimensional requirements
• C)attractive requirements
• D)indifferent requirements

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Definitions:

ANOVA Table

A table used to display the sources of variation in an analysis of variance, which helps in identifying the impact of one or more factors by comparing means.

P-value

The probability of observing a test statistic as extreme as, or more extreme than, the value observed, under the null hypothesis.

Populations

The entire pool from which a statistical sample is drawn; in biology, it refers to a group of individuals of the same species living in a particular area.

Population Means

Refers to the average value of a particular characteristic within a total population.