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Which of the Following Kano Model Requirements Has the Greatest

question 21

Multiple Choice

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?


Definitions:

Represent

To depict or stand in for a population or set of data in a study or analysis.

Variability

The extent to which data points in a statistical distribution or dataset spread out from the mean or median.

Scores

Quantitative measures or values that represent performance, ability, or achievement on a test or assessment.

Mean

The average value of a set of numbers, calculated by dividing the sum of all numbers by the count of numbers.

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