A Physical Therapist Recently Convicted of Multiple Counts of Medicare

question 15

Multiple Choice

A physical therapist recently convicted of multiple counts of Medicare fraud says to a nurse,"Sure I overbilled.Why not? Everyone takes advantage of the government.They have so many rules;no one can follow them." These statements show:

• A)shame.
• B)suspiciousness.
• C)superficial remorse.
• D)lack of guilt feelings.

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Definitions:

Customer Complaint

Feedback from a customer expressing dissatisfaction with a product or service received.

Perceived Purchase Satisfaction

The level of contentment a consumer feels regarding a purchase, based on their expectations and the product's performance.

Sales Wisdom

The deep, practical knowledge or insight gained through extensive experience in the sales field, guiding strategy, and interaction with clients.

Follow-Up

The process of making additional contact with customers after a sale to ensure satisfaction and to create opportunities for future sales.