A Patient with Burn Injuries Has Had Good Coping Skills

question 7

Multiple Choice

A patient with burn injuries has had good coping skills for several weeks.Today,a newly assigned nurse is poorly organized.The patient's usual schedule was not followed.By mid-afternoon,the patient is angry and loudly complains to the nurse manager.Which is the nurse manager's best response?

• A)Explain the reasons for the disorganization,and take over the patient's care for the rest of the shift.
• B)Acknowledge and validate the patient's distress and ask,"What would you like to have happen?"
• C)Apologize and explain that the patient will have to accept the situation for the rest of the shift.
• D)Ask the patient to control the anger and explain that allowances must be made for new staff members.

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Definitions:

Memory Strategy

Techniques used to encode, store, and retrieve information more effectively.

Chunking Strategy

A cognitive approach to learning that involves breaking down information into smaller, manageable units or chunks for easier processing and recall.

Association

An organized group of people who share a common interest, goal, or purpose, often working together to achieve objectives.

Imagery

Visual descriptive or figurative language, especially in a literary work, used to create vivid pictures in the mind of the reader.