Sharon Works at a Retail Store in the U

question 11

Multiple Choice

Sharon works at a retail store in the U.S.Even though the transactions take longer and are more difficult when she serves a customer who does not speak much English and have different cultural norms,Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her.Sharon is doing what suggested behavior to improve intercultural communication?

• A)being altruistic
• B)tolerating ambiguity
• C)being ethnocentric
• D)immersing herself in culture

---

Definitions:

Collagen

A primary structural protein found in skin and connective tissue, responsible for skin elasticity and strength.

Derived Characteristic

A trait that is present in an organism but was absent in the last common ancestor of the group to which the organism belongs.

Sessile Animals

Organisms that do not move about and are fixed in one place, such as corals and barnacles; they are often anchored to a solid surface.

Unfavorable Environmental

Conditions within an environment that challenge the survival, growth, or reproduction of organisms.