In Response to the Statement "I Brought All the Boxes

question 31

Multiple Choice

In response to the statement "I brought all the boxes up to the second floor,and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive message?

• A)"Were you supposed to bring them to the basement instead?"
• B)"Maybe he didn't yell at you.Maybe he just has a loud voice."
• C)"He's a real jerk,isn't he?"
• D)"Yeah,I can understand why you'd be upset."

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