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Describing Behavior Requires Us to _______

question 30

Multiple Choice

Describing behavior requires us to _______.


Definitions:

Negative-News Message

A communication that conveys disappointing or unfavorable information to the recipient.

Admit Blame

The act of accepting responsibility for a mistake or wrongdoing.

Apologizing

The act of expressing regret or sorrow for having done something wrong or caused inconvenience or offense to someone.

Customer's Claim

A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.

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