Examlex
Describing behavior requires us to _______.
Negative-News Message
A communication that conveys disappointing or unfavorable information to the recipient.
Admit Blame
The act of accepting responsibility for a mistake or wrongdoing.
Apologizing
The act of expressing regret or sorrow for having done something wrong or caused inconvenience or offense to someone.
Customer's Claim
A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.
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