Which of the Following Is True of Complaining Behavior in Customers

question 81

Multiple Choice

Which of the following is true of complaining behavior in customers?

• A) An angry customer is more likely to complain than a disgusted consumer.
• B) A collectivist customer is more likely to complain than an individualist consumer.
• C) Disgusted consumers are very likely to complain.
• D) Consumers high in price sensitivity are less likely to complain.

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Definitions:

Rumination

The act of continuously thinking about the same thoughts, which are often negative or sad.

Accurately Describing

The act of conveying information or characteristics of someone or something in a precise and detailed manner.

Self-disclosure

The act of revealing personal information to others that is not readily known by them, which can deepen relationships and build trust.