Many Customers Who Use Online Banking Facilities Are Reluctant to Change

question 78

Multiple Choice

Many customers who use online banking facilities are reluctant to change banks because of the effort it would take to change automatic and online payment settings. The process involved is cumbersome and requires time and effort to cancel old accounts and set up new ones. The costs associated with such liabilities that explain the customers' reluctance to change banks are referred to as _____.

• A) overhead costs
• B) variable costs
• C) switching costs
• D) fixed costs

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Definitions:

Reportable Segment

A component of a business that can be separately identified for reporting purposes, often because it engages in operations that generate revenues and expenses.

Auditor's Report

A formal opinion or disclaimer, issued by an auditor, regarding the financial statements of a company, indicating whether they present a fair and accurate view.

Introductory

Pertaining to the beginning or initial stage of something, usually providing a basic level of information or understanding.

Scope

The extent of the area or subject matter that something deals with or to which it is relevant.