Which of the Following Statements Is True of Managers Resolving

question 23

Multiple Choice

Which of the following statements is true of managers resolving disputes through mediation?

• A) Managers are more preferable as arbitrators and mediators as they have no direct stake in the outcome.
• B) Managers are more likely to have technical expertise and background knowledge about the dispute.
• C) Managers tend to choose mediation techniques that maximize their own control over the mediation process.
• D) Managers are often considered unsuitable for mediation roles as they tend to be less outcome-oriented than other mediators.