Which of the Following Statements Is True of Managers Resolving

question 23

Multiple Choice

Which of the following statements is true of managers resolving disputes through mediation?

• A) Managers are more preferable as arbitrators and mediators as they have no direct stake in the outcome.
• B) Managers are more likely to have technical expertise and background knowledge about the dispute.
• C) Managers tend to choose mediation techniques that maximize their own control over the mediation process.
• D) Managers are often considered unsuitable for mediation roles as they tend to be less outcome-oriented than other mediators.

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Definitions:

Metric

A quantifiable measure that is used to track and assess the status of a specific process or activity.

Quantify Performance

The process of measuring the efficiency and effectiveness of an action or entity using numerical data.

Measure

Quantitative assessment or size determination of a particular attribute or characteristic by using a tool, unit, or system.

Organizational Citizenship

Behavioral activities by employees that are not part of their formal job requirements but that contribute to the well-being of the organization.