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As Another One of His Responsibilities, George Captures Information from Clients

question 48

Multiple Choice

As another one of his responsibilities, George captures information from clients about attacks they have borne and from their description, he identifies the kind of attack they have experienced.​
-Another of George's clients describes a situation in which a caller to their service desk pretended to be a legitimate user and requested that his password to his company account be changed. How does George categorize this incident?


Definitions:

Cross-Training

The practice of training team members to perform multiple roles or tasks beyond their original responsibilities to improve flexibility and efficiency.

Job Rotation

A process of moving employees between different tasks or jobs to enhance skill diversification and reduce job monotony.

Job Instruction Training

A structured approach to training where employees are instructed in an efficient manner to perform their jobs using step-by-step guidelines.

Preparation Step

An initial stage in a process or activity that involves setting up or getting ready for what is to come.

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