In Response to Alicia's Statement "I Brought All the Boxes

question 43

Multiple Choice

In response to Alicia's statement "I brought all the boxes up to the second floor, and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive response?

• A) "Were you supposed to bring them to the basement instead?"
• B) "Maybe he didn't yell at you. Maybe he just has a loud voice."
• C) "He's a real jerk, isn't he?"
• D) "Yeah, I can understand why you'd be upset."

---

Definitions:

Sales Call Objective

The primary goal or outcome that a salesperson aims to achieve during a sales call or meeting.

Sales Call Objective

A specific goal set for a sales call, guiding what the salesperson aims to achieve during the interaction.

Self-Confidence

is the belief in one's abilities, qualities, and judgment, which is crucial in personal development and success in various domains, including sales and leadership.

Customer Benefit Plan

A structured outline of how a product or service specifically benefits the customer, focusing on addressing the customer's needs and solving their problems.