Describe a Service Level Agreement

question 25

Essay

Describe a service level agreement.

---

Definitions:

Market Interest Rates

The prevailing rates at which borrowers can obtain loans and lenders can lend in the money market, influenced by the central bank policies, supply and demand.

Inflation

The rate at which the general level of prices for goods and services is rising, eroding purchasing power over time.

Convertible

A term often used in finance to describe securities, like bonds or preferred stocks, that can be converted into a predetermined number of another type, usually common stock, at the holder's option.

Callable

Callable refers to a provision in certain bonds or securities whereby the issuer has the right to redeem the instrument before its maturity date.