Vikas Learns That Customers Are Not Happy with the Time

question 87

Multiple Choice

Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill. He informs his servers to make improvements from now on. What kind of monitoring did Vikas use to make this change?

• A)consumer confidence monitoring  
• B)competitive analysis monitoring  
• C)reactive customer monitoring  
• D)proactive customer monitoring

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Definitions:

Insight

The ability to understand the true nature of a situation, especially through intuitive understanding.

Affective Inventory

A tool or measure utilized to assess the range and intensity of an individual's emotional responses or mood states.

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a concern about future events.

Depression

A behavioral health disorder denoted by a lasting feeling of despondency or loss of pleasure in activities, notably affecting everyday functionality.