Vikas Learns That Customers Are Not Happy with the Time

question 87

Multiple Choice

Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill. He informs his servers to make improvements from now on. What kind of monitoring did Vikas use to make this change?

• A)consumer confidence monitoring  
• B)competitive analysis monitoring  
• C)reactive customer monitoring  
• D)proactive customer monitoring

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Definitions:

Nonverbal Communication

The transfer of information through non-linguistic signs, such as facial expressions, gestures, and body language, as opposed to verbal communication.

Low Context

Communication style in which messages are explicit and specific, not relying heavily on the context or non-verbal cues to convey meaning.

Statutory Law

Legally enacted; deriving authority from law.