A Management Team Is Meeting to Strategize How to Change

question 97

Multiple Choice

A management team is meeting to strategize how to change the organization's culture to become more customer focused. Which of the following ideas would serve as the best advice?

• A)Send subliminal messages about customer service to their employees' subconscious minds. 
• B)Focus on rewarding managers whose groups excel at developing strong customer relations. 
• C)Address the unwritten rules about code of conduct and behaviour. 
• D)Create stories about customer service and send them through the company's grapevine.

---

Definitions:

Diversification

An investment strategy aimed at reducing risk by allocating investments across various financial instruments, industries, or other categories.

Professional Management

The process of overseeing and handling investment portfolios by experts or specialized firms to achieve specified investment objectives.

Investment Companies

Firms that pool funds from individuals to collectively invest in stocks, bonds, and other securities, offering diversification and professional management.

NAV

Net Asset Value, the total value of a fund's assets minus its liabilities, often used to determine the price of shares in a mutual fund or ETF.