A Department Store Is Experiencing Greater Than Usual Shrinkage,and Management

question 80

Multiple Choice

A department store is experiencing greater than usual shrinkage,and management wants it stopped. Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it. What type of plan has middle management adopted?

• A)contingency  
• B)strategic  
• C)operational  
• D)tactical

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Definitions:

Cognitive Dissonance

A psychological phenomenon where individuals experience discomfort from holding two or more conflicting beliefs, values, or attitudes.

Self-Esteem

An individual’s overall subjective emotional evaluation of their own worth or personal value.

Stressing Events

Situations or occurrences that provoke stress, causing emotional or physical strain or tension.

Discrepancies

Differences or inconsistencies between two or more facts, figures, opinions, or outcomes.