What Is the Primary Disadvantage of Customer Departmentalization

question 28

Multiple Choice

What is the primary disadvantage of customer departmentalization?

• A)an overemphasis on customer needs  
• B)duplication of job functions  
• C)difficulties in coordinating across departments  
• D)overspecialization of managers and workers

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Definitions:

Under-Emphasised

Refers to giving insufficient emphasis or attention to something that may be important or deserving of more recognition.

Field Research

A method of gathering primary data from a natural environment without doing a lab experiment or a survey.

Social Theories

A set of principles and frameworks that seek to understand how societies operate, how social processes work, and the complex interactions between individuals and society.

Emic Analyses

Analyses that seek to understand cultural phenomena from the perspective of the insider, emphasizing context-specific meanings and practices.