How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 33

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A)They are instituting a system of increased formalization throughout the organization. 
• B)They are creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements to customer satisfaction. 
• C)They are creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale to improve customer satisfaction. 
• D)They are developing ideal solutions to organizational problems through the use of information management systems (most notably,expert systems)to improve customer satisfaction.

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Definitions:

Alpha

In statistics, alpha refers to the probability of making a Type I error, which is the incorrect rejection of a true null hypothesis.

Two-Tier Wage System

A remuneration model where two distinct pay scales exist for employees within the same organization, often based on seniority or job role.

Labor Costs

The total sum of all wages, benefits, and taxes that a business must pay for its employees.

Existing Salaries

The current compensation rates for employees within an organization or industry.