Scenario 10-1 Zachary Schneider Saw a Sign in the Window of an of an Amy's

question 145

Multiple Choice

Scenario 10-1
Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application,he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form,which includes essay questions such as "Tell us about your favourite food experience." If it seems an applicant is a good match for the company,then the applicant is asked to make a personal statement using items found in the grocery store and to participate with other applicants in a roundtable discussion.
-Refer to Scenario 10-1. The need for creative skills in order to work at Amy's would have been developed for franchisees by the company's HR department. What is the term for what HR developed?

• A)task specialization  
• B)work empowerment norm  
• C)job description  
• D)job specification

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Definitions:

Culture-Performance Relationships

The dynamic interplay between the cultural norms and values within an organization and its performance outcomes.

Entrepreneurial Culture

An organizational environment that values innovation, risk-taking, and the pursuit of new business opportunities.

Job Security

The probability that an individual will retain their employment position without the risk of becoming unemployed.

Organizational Culture

The system of shared beliefs, values, customs, behaviors, and artifacts that the members of an organization use to cope with their world and with one another.