Which of the Following Is One of the Four Perspectives

question 11

Multiple Choice

Which of the following is one of the four perspectives measured in the balanced scorecard approach to control?

• A)financial perspective  
• B)policies and procedures perspective  
• C)management perspective  
• D)supply chain perspective

---

Definitions:

Customer-Driven Companies

Businesses that prioritize the needs and preferences of their customers in all aspects of their operation, from product development to customer service.

Additional Value

The extra features or benefits offered by a product or service, beyond the basic functions, that can lead to increased customer satisfaction and loyalty.

Customer Satisfaction

An indicator of how well a product or service meets the expectations of its users, critical for cultivating customer loyalty.

Needs and Expectations

The basic requirements and desired levels of satisfaction that consumers seek in products and services.