A Provider of Computer Technical Support Is Using the Balanced

question 60

Multiple Choice

A provider of computer technical support is using the balanced scorecard approach to control. Which of the following would the provider look at?

• A)the percentage of its employees that have received training during the last year  
• B)management changes  
• C)its supply of parts  
• D)policies and procedures

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Definitions:

Mutual Funds

Investment schemes that are financed by investors, trade in a variety of holdings, and are overseen by professional managers.

Jensen Measure

A performance metric used to evaluate the excess return of an investment portfolio over the predicted return of a risk-adjusted model.

Market Portfolio

A theoretical bundle of investments that includes every type of asset available in the market, with each asset weighted by its total market value.

Sharpe Measure

A method used to evaluate the risk-adjusted return of an investment, comparing the excess return (over a risk-free rate) to the standard deviation of returns.