What Is the Term for a Performance Assessment Whereby Companies

question 64

Multiple Choice

What is the term for a performance assessment whereby companies identify which customers are leaving and the rate at which customers are leaving?

• A)customer subjectivity  
• B)customer satisfaction  
• C)customer defection  
• D)customer objectivity

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Definitions:

Insider Trading

The illegal practice of trading on the stock exchange to one's own advantage through having access to confidential information.

Executives

Senior-level employees responsible for strategizing, decision-making, and overseeing a company or organization's overall direction.

General Public

The broad group of people in society who do not have a specialized knowledge of or professional involvement in a particular subject.

Privately Held

A business ownership structure where the company’s shares are not traded on public stock exchanges and are typically owned by founders, management, or a private group.