In TQM Terms,which of the Following Is an Organizational Goal

question 129

Multiple Choice

In TQM terms,which of the following is an organizational goal to provide products or deliver services that meet or exceed customers' expectations?

• A)market response  
• B)customer satisfaction  
• C)market focus  
• D)positive framing

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Definitions:

Extending Credit

The act of granting a customer the ability to purchase goods or services now and pay for them at a later date, based on trust that payment will be made in the future.

Consumer Credit

Financing extended to consumers to allow them to purchase goods and services and repay the money over time.

Agricultural Purposes

Activities related to the cultivation of land, raising crops, and feeding, breeding, and managing livestock.

Fair Credit Reporting Act

U.S. federal legislation designed to promote accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.