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Xerox Is a Firm Believer in Total Quality Management (TQM)

question 22

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Xerox is a firm believer in total quality management (TQM) . Anne Mulcahy,the president of Xerox,was quoted as saying,"TQM may help employees figure out how to solve a specific problem. But the really big payoff comes when they share that solution with others." Which characteristic of TQM was Mulcahy promoting in her statement?


Definitions:

Three-Dimensional Theory

A conceptual framework that views phenomena or subjects from three critical and intersecting aspects or dimensions.

Autocratic

A leadership style where decision-making is centralized in the leader, with minimal input from group members.

Democratic

Pertaining to a system of government or decision-making that is controlled by the majority of its members, often emphasizing equality and individual rights.

Laissez-faire

Laissez-faire is an economic doctrine or leadership style that promotes minimal to no government intervention in the free market, or a hands-off approach in management.

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