Which of the Following Is One of the Principles That

question 93

Multiple Choice

Which of the following is one of the principles that characterize TQM?

• A)third party certification  
• B)delegation  
• C)participative management  
• D)customer focus and satisfaction

---

Definitions:

Emotional State

The internal condition of feeling or mood of an individual, which can influence perceptions, behaviors, and attitudes.

Affective Action

Behavior driven by emotions and feelings rather than rational calculations or societal norms.

Means-ends Rationality

A decision-making process where actions are planned to achieve specific goals, emphasizing efficiency and the logical selection of means.

Value Rationality

A type of action motivated by beliefs in the inherent value of certain ethical, aesthetic, or religious convictions, irrespective of potential outcomes.