What Is Total Quality Management (TQM)

question 121

Multiple Choice

What is total quality management (TQM) ?

• A)TQM is an integrated organization-wide strategy for improving product and service quality. 
• B)TQM is a specific technique used to reposition a company's product so as to justify higher prices. 
• C)TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation. 
• D)TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.

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Definitions:

Liability Case

A legal dispute or lawsuit in which the plaintiff seeks damages from the defendant due to injury or loss caused by the defendant’s actions or negligence.

Increase Of Hazard Clause

A provision in insurance policies allowing the insurer to void the policy if the risk insured against significantly increases.

Punitive Damages

Punitive Damages are monetary compensations awarded in civil cases to punish the defendant for willful, fraudulent, or grossly negligent acts, and to deter similar conduct.

Subrogation

Subrogation is a legal right held by most insurance carriers to legally pursue a third party that caused an insurance loss to the insured, aiming to recover the amount of the claim paid to the insured.