Xerox Is a Firm Believer in Total Quality Management (TQM)

question 22

Multiple Choice

Xerox is a firm believer in total quality management (TQM) . Anne Mulcahy,the president of Xerox,was quoted as saying,"TQM may help employees figure out how to solve a specific problem. But the really big payoff comes when they share that solution with others." Which characteristic of TQM was Mulcahy promoting in her statement?

• A)continuous improvement  
• B)variation elimination  
• C)teamwork  
• D)market focus

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