One Key Assumption in the Service Business Is That Success

question 3

Multiple Choice

One key assumption in the service business is that success depends on how well employees deliver their services to customers. However,which of the following does the service-profit chain assume success depends on?

• A)the availability of factors of production  
• B)autocratic management  
• C)a high degree of centralization  
• D)the way employees are treated

---

Definitions:

Structured Observations

Observational research methods in which the procedures for observing and recording are clearly defined in advance.

Participant Observations

A qualitative research method in which the researcher immerses themselves in the environment of their subjects while observing their behavior and interactions.

Program Evaluators

Professionals who systematically assess the design, implementation, and outcomes of programs to determine their effectiveness and improve future outcomes.

Pertinent Data

Relevant or applicable data that directly relate to the matter at hand or the research question being investigated.