The Single Characteristic of Service Quality That Is Most Important

question 80

True/False

The single characteristic of service quality that is most important to customers is empathy.

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Definitions:

Organizational Citizenship Behavior

Voluntary actions by employees that contribute to the betterment of the organization and are not part of their formal job responsibilities.

Loyalty

A strong feeling of support or allegiance to someone or something, often manifesting as dedication or faithfulness.

Sportsmanship

The practice of playing fair, following the rules of the game, and showing respect for opponents, teammates, and officials.

Cross-Cultural Teams

Teams made up of members from different cultural backgrounds working together towards a common goal.