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Make a List of the Characteristics That Define Quality for Goods

question 52

Essay

Make a list of the characteristics that define quality for goods. Then,make a second list of characteristics that define quality for services. Why do these lists differ? Why does one characteristic appear on both lists?


Definitions:

Adapting and Developing

The process of adjusting and evolving personal or organizational strategies, skills, and resources to meet changing environments and goals.

Organizational Socialization

The process by which a person learns the values, norms, and required behaviors which permit them to participate as a member of the organization.

Four Week Training

A structured program or course designed to provide intensive learning or skill development over a period of four weeks.

Values Training

Involves educating employees about the organizational values and ethical principles, aiming to align their behavior with organizational standards.

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