A Recent Union-Management Conflict Was at a Stalemate for Months

question 63

Multiple Choice

A recent union-management conflict was at a stalemate for months and then settled by an arbitrator in favour of the union. Management claimed the pay increase demanded by the union would cripple the company's finances. A win-win situation was not the outcome. Many feel that this was a lose-lose outcome and will spell the start of the demise of the company. According to Mary Parker Follett,what type of conflict is this?

• A)resolution  
• B)integration  
• C)domination  
• D)coercion

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Definitions:

Managing Accounts Receivables

The process of overseeing the money owed to a business by its customers, ensuring timely collection and managing credit risk.