One of the Most Common Means Used to Control Instances

question 45

Multiple Choice

One of the most common means used to control instances of glass ceiling in an organization is_____.

• A) avoiding status-blind employment decisions
• B) establishing formal mentoring programs for minority groups
• C) avoiding affirmative action
• D) preventing employees from opting for alternative work arrangements

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Definitions:

Customer Contact Audit

A customer contact audit is a comprehensive review of all the points at which a company interacts with its customers, aiming to improve customer service and experiences.

Service Creation

The process of designing and introducing new services to meet consumer needs or market opportunities.

Delivery Processes

The operations and actions taken to ensure the transfer of goods or provision of services from provider to customer.

Internal Marketing Review

A comprehensive evaluation conducted within an organization to assess its marketing strategies, activities, and performance.