Arden Insurance's Claims Processing Facility Has Been a Major Employer

question 17

Multiple Choice

Arden Insurance's claims processing facility has been a major employer in the town of Arbor for over 20 years, drawing mainly on workers with minimal skills and education. A large telemarketing firm is about to set up its business at Arden and it is planning to employ low-skilled workers. Which of the following statements is true in this case?

• A) As Arden and the marketing firm belong to different industries, the impact on Arden's workforce will be minimal since workers rarely switch between industries.
• B) The trained workforce will not leave even if the telemarketing firm offers higher pay than Arden.
• C) If Arden cannot offer higher wages, it needs to make sure that its current employees are satisfied with the intangible aspects of their jobs in order to retain them.
• D) Workers in small towns tend to be loyal to their employers and hence, Arden's current employees are likely to stay with Arden.

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Definitions:

Success

Achievement of an action within a specified parameter of time, effort, or both, often measured against preset known standards of completeness, excellence, or other metrics.

Woodward's Classification

A framework developed by Joan Woodward that categorizes firms into groups based on their level of technology and how it impacts organizational structure.

Process Technology

The combination of tools, equipment, methodologies, and techniques used to produce goods or services.

Continuous-production

A method of production where materials are continuously processed or produced 24/7, typical in industries like chemicals and power plants, aiming for a high level of productivity.