The Nurse Manager Is Attempting to Resolve an Interpersonal Conflict

question 9

Multiple Choice

The nurse manager is attempting to resolve an interpersonal conflict between two nurses.Which action below should be done first?

• A)Determine the facts related to the situation.
• B)Schedule a meeting time for resolution.
• C)Have an accurate understanding of the problem or conflict.
• D)Have the determination to resolve the conflict.

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Definitions:

Persuasive Messages

Communications designed to influence or convince the audience of a particular viewpoint, action, or decision through logical argument, emotional appeal, or credible assertion.

Psychographic Information

Data related to the personality, values, opinions, attitudes, interests, and lifestyles of a person or group.

Demographic Information

Refers to statistical data related to the characteristics of a population, such as age, gender, income, and education.

Indirect Order

A request or instruction not communicated directly, often implied or hinted at through context or dialogue.