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A nondirective interview allows the interviewer to improvise and pursue interesting nonroutine discussions. Consequently, the nondirective interview is more likely to turn up critical information that can be compared across applicants than a prepared list of questions.
Defect Rate
The percentage or rate at which a process or product fails to meet quality standards or produces errors, used as a measure of quality control.
Control Chart
A tool used in statistical process control to monitor, control, and improve process performance over time by identifying variations.
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