Molly, a Customer Service Representative for an Insurance Company, Was

question 28

Multiple Choice

Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies_____.

• A) the law of effect
• B) passive learning
• C) transfer of training
• D) behavioral modeling

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Definitions:

Sleep Cycle

A series of stages that occur in a repeating pattern during sleep, including REM (rapid eye movement) and non-REM stages, crucial for restorative rest.

Basal Ganglia

A group of nuclei in the brain involved in the control of voluntary motor movements, procedural learning, routine behaviors, and emotion.

Pons

A part of the brainstem that links the medulla oblongata and the thalamus, playing a crucial role in controlling breathing, communication between different parts of the brain, and sensations such as hearing, taste, and balance.

Substantia Nigra

A region in the brain involved in reward and movement, notable for its role in Parkinson's disease where its dopamine-producing neurons degenerate.