Identify the Letter of the Choice That Best Matches the Phrase

question 78

Multiple Choice

Identify the letter of the choice that best matches the phrase or definition.
-Visuals that use lines, arrows, and boxes or other shapes to show parts, steps, or processes

• A)chart
• B)style reference
• C)nonbreaking hyphen
• D)soft hyphen
• E)cross-reference
• F)Document Inspector
• G)graph
• H)workgroup
• I)gutter
• J)synchronous scrolling

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Definitions:

Service Quality

Pertains to the degree of excellence of a service as perceived by customers, often evaluated based on expectations vs. performance.

Communication Gap

A situation where a misunderstanding or lack of clarity occurs due to differences in communication styles, language barriers, or misinterpretation of messages.

Empowerment Gap

The disparity between acquiring digital tools or platforms and having the genuine ability or empowerment to use them effectively.

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.