Direct Discrimination Is Responsible for Most of the Inequities That

question 50

True/False

Direct discrimination is responsible for most of the inequities that exist for designated group members.

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Definitions:

Total Quality Management

A philosophy of continually lowering costs and improving the provision of services and products to customers.

ISO 9000 Certification

A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.