Inez, the Vice President of HR for a Chain of International

question 26

Multiple Choice

Inez, the vice president of HR for a chain of international luxury hotels, may implement a competency-based approach to job analysis because of its ability to contribute to organizational success. She has read the study of three-star hotels cited in the textbook and identified competencies needed by managers in her hotel chain. Which of these competencies will they NOT need?

• A)having good relations with hotel customers
• B)possessing financial awareness
• C)showing computer expertise
• D)being able to resolve complaints

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Definitions:

Interdepartmental Integration

The coordination and collaboration between different departments within an organization to achieve common goals.

Maslow's Theory

A psychological theory proposing a hierarchy of human needs, from basic physiological needs to safety, love and belonging, esteem, and finally self-actualization, influencing human behavior.

Herzberg's Theory

A motivation theory which suggests that there are certain factors that cause job satisfaction while a separate set of factors cause dissatisfaction, famously divided into 'hygiene' and 'motivator' factors.

Higher-Order Needs

These are advanced human needs as outlined in Maslow's hierarchy, including esteem and self-actualization needs, which are fulfilled after basic physical and security needs.