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The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with representatives. The recruiter also informs the applicants that representatives must be polite, helpful, and professional in dealing with all callers, and that their calls are monitored by a supervisor. They work in a windowless cubicle in a room holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which representatives work. What is this an example of?
Total Row
A row in a spreadsheet or table that provides the sum, average, count, or other aggregate function of numerical data in selected columns.
Calculate Statistics
A mathematical process of gathering, summarizing, and analyzing data to infer patterns or trends.
Total Row
A row in a table or spreadsheet that calculates and displays the sum or other aggregate function of data in a column or columns.
Criterion
A principle or standard by which something may be judged or evaluated.
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