An Employee Outside the Normal Chain of Command May Act

question 52

Multiple Choice

An employee outside the normal chain of command may act as a problem solver for management and employees. Which of the following titles is most associated with this role?

• A)organizational ombuds
• B)third party neutral
• C)peer review panelist
• D)arbitrator

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Definitions:

Spend Most

To allocate or use a larger portion of a resource, typically time or money, on a particular thing more than others.

Listening

The active process of receiving, constructing meaning from, and responding to spoken or non-verbal messages.

Strategy for Better Listening

A set of techniques or approaches aimed at improving one's ability to accurately receive and interpret messages during communication.

Listen for Feelings

The practice of paying attention not only to the words being spoken but also to the emotions and sentiments expressed by the speaker.