DO NOT USEA Traditional Phone Message Includes Which of the Cues

question 8

Multiple Choice

DO NOT USEA traditional phone message includes which of the cues of a face-to-face conversation?

• A)​Vocal tone.
• B)​Eye contact.
• C)​Posture.
• D)​Facial expression.

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Definitions:

Human Relations Theory

A concept in management emphasizing the importance of social processes in the workplace, including communication and employee needs, for enhancing productivity.

Wagner Act

A foundational piece of U.S. labor law enacted in 1935 that established the rights of workers to form unions and engage in collective bargaining.

Theory Y

A management notion that assumes employees are inherently motivated and enjoy their job duties.

McGregor

Douglas McGregor, an influential management thinker best known for his Theory X and Theory Y, which describe two contrasting models of workforce motivation and behavior.