One Study of 195 Critical Incidents in Banking and Medical

question 44

Multiple Choice

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

• A)​how well the message was understood.
• B)​how easy it was to remember the message.
• C)​whether the message was of importance to the listener.
• D)​whether the message could be remembered.
• E)​the kind of feedback offered.

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Definitions:

Resistance to Change

The reluctance or opposition to modifications in procedure, process, or culture within an organization or individual life.

Self Competency

The awareness and development of one's own skills and abilities to perform tasks effectively.

Predictable Situations

Refers to scenarios or environments where outcomes and events occur in a manner that can be anticipated based on past experiences or known patterns.

Diagnose Organizational Problems

The ability to identify and analyze issues within an organization that hinder its effectiveness, in order to propose suitable solutions.