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An OSHA compliance inspector arrives at a meat processing unit and presents his credentials to the unit manager. The manager, however, refuses to allow the inspector to carry out the inspection process. Which of the following statements is true?
Cognitive Dissonance
A psychological state experienced by an individual when holding two or more contradictory beliefs, ideas, or values, often resulting in discomfort and the motivation to reduce the inconsistency.
Situational Influences
External factors that affect consumer behavior and decision-making process, including physical surroundings, social environment, and temporal perspective.
Purchase Decision Process
The steps consumers go through before buying a product, including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.
Cognitive Dissonance
A psychological situation where conflicting beliefs, attitudes or behaviors cause mental discomfort, leading to an alteration in one of the beliefs, attitudes, or behaviors to reduce the discomfort.
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