When Scores Are "Bunched Up" in the Center of a Distribution,the

question 37

Multiple Choice

When scores are "bunched up" in the center of a distribution,the

• A) mean will be relatively low.
• B) standard deviation will be relatively low.
• C) correlation coefficient will be a negative number.
• D) standard deviation will be relatively high.

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Definitions:

Service Gaps Model

A framework identifying discrepancies between customer expectations and the actual services received.

Product Creation Process

Involves the steps and stages from conceiving a new product idea to the final launch and post-launch assessment in the market.

Reliability Service Dimension

An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.

Customer Service

The help and counsel given by an enterprise to customers who acquire or employ its goods or services.