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Customer requirements are an important aspect of the quality planning process.
Mature Organization
An organization that has developed advanced systems and processes, demonstrating stability, resilience, and a high level of operational effectiveness.
Organizational Culture
The set of shared beliefs, values, norms, and practices that characterizes an institution or organization, influencing how people behave and interact within it.
External Monitoring
The process of assessing and evaluating an organization's performance or compliance by an external body or mechanism.
CEO
The highest-ranking executive in a company or organization, responsible for making major corporate decisions.
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